Anderson Shortell Inc

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Reviews about Anderson Shortell Inc

• Jeff Szymanski
  ★ ★ ★ ★ ★
  Recommended by a friend. Great Service, non-emergent call for a drain that was plugged. Tech arrived early. No issues, very professional, gave me tips on how to avoid problems in the future and made some long term recommendations for possible repairs if needed. Will be my go to service for plumbing for sure.
• The Lynx
  ★ ☆ ☆ ☆ ☆
  UPDATE: So the owner of the company reads reviews... if he figures out who you are, will spend the price of a stamp to send you a nasty note. Best part was, more than one person lives in my house, so the person that got the nasty note was not the one who wrote the review. Wonderful customer service policy. Original review below:
  Guy stopped on his way home- yes, we were on his way home, he did not have to go out of his way. He was here for less than an hour and we were charged for 2 hours labor. When we called to complain we were told that they bill from the time the guy LEAVES the office until he returns. I have never heard of that! So if the plumber gets a flat tire or stops to get gas, coffee, run errands, etc then the customer is paying him $100 bucks an hour to do so? Anyhow, back to my point that the guy went straight home after leaving our house, so they just made up the time for labor. 45 minutes work = 2 hour labor charge? I got him to take $50 of that off the bill , but what a ripoff still! Will not be using again. If you use them, make sure you keep track of how long they are at your house and what you are getting billed for!

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